Wolff Premier Transportation

Effective Date: 2025-09-01

Last Updated: 2025-11-23

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General

​​By booking or using Wolff Premier Transportation, LLC, you agree to these Terms and Conditions. These Terms govern all reservations, payments, and services provided.​

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Reservations

• All bookings must be made in advance through our website, phone, or authorized partners.

• A valid credit card is required to secure reservations.

• Confirmation will be sent via email or text message.

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Billing / Payment Responsibility

• By booking and using our transportation services, the client agrees to provide valid payment information and authorizes all charges related to the service, including fares, tolls, waiting time, extra stops, cleaning fees, and any additional agreed-upon charges.

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Cancellations, Refunds, and Non-Refundable Charges

• Cancellations made 48 hours or more before pickup are fully refundable.

• Cancellations made 24 hours or more before pickup are refundable up to 50% of the fare charged.

• Cancellations made 24 hours or less before pickup, cancellations at pickup, or no-shows, are not refundable.

• All completed rides are considered final and non-refundable unless a clear service error is verified by our team.

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Disputes and Chargebacks

• If a client believes a charge was incorrect, they must contact our support team directly within 48 hours of the completed service so we can investigate and resolve the issue.

• Initiating a chargeback or payment dispute without first contacting our company may result in additional administrative fees and suspension of service.

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Fraud Claims

• Submitting a fraud claim to a bank or payment processor for a legitimate ride is considered misuse of the dispute process.

• Because our services are pre-booked, traceable, and confirmed by the client, we are not responsible for fraudulent reports made by the client or third parties.

• Any false fraud claim may result in:

  • Legal or collective action​

  • Reimbursement of all chargeback fees

  • Permanent termination of service

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Billing Transparency

• All fares and fees are communicated before or at the time of booking. By proceeding with the booking, the client acknowledges understanding and acceptance of these charges.

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Rates and Payments

• Rates are based on type of service and distance.

• Additional charges may apply for wait time and extra stops.

• Payment is due at the time of booking.

• Meet and Greet services are available upon request and are subject to an additional $25.00 fee.

• Gratuity is not included in rates.

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Wait Time and Extra Stops

• Complimentary wait time: 30 minutes for standard pickups, 60 minutes for airport pickups.

• Additional wait time is billed at $25.00 for each 15 minute increment after the complimentary wait time.

• Extra stops must be pre-arranged and may incur additional charges, if excessive.

• Maximum wait time beyond scheduled service is 60 minutes.

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Service Rules

• Passengers must comply with local laws and regulations.

• Vehicle(s) cannot be loaded beyond manufacturer specifications.

• No smoking, alcohol consumption, or illegal substances permitted in vehicles. Any fines are paid by the client.

• Termination of service may happen at any time, without refund, if a passenger engages in profane, disorderly, or abusive conduct as determined by the driver.

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Vehicle Restoration Fee

• Wolff Premier Transportation reserves the right to assess a Vehicle Restoration Fee when a passenger's actions results in damage, excessive wear, or conditions requiring specialized cleaning or repair. 

• The fee amount will be determined based on the extent of restoration required and charged to the client's payment method on file.

• Any aggressive, negligent, or unsafe behavior that results in damage - including slamming doors, misuse of equipment, or ignoring driver instructions - will be billed accordingly.

• The client may also be charged for loss of use while the vehicle is unavailable.

• If damage occurs during a security-related incident, liability will be determined based on circumstances, but intentional or negligent actions remain chargeable.

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Liability

• Wolff Premier Transportation is not responsible for delays caused by traffic, weather, or unforeseen circumstances.

• Wolff Premier Transportation is not liable for lost or damaged personal belongings.

• Maximum liability is limited to the cost of the booked service.

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Michigan-Specific Compliance

• Licensing: All vehicles and drivers are licensed under Michigan Department of Licensing and Regulatory Affairs (LARA) and comply with State livery service requirements.

• Insurance: Vehicles carry commercial insurance coverage as required by Michigan law.

• Airport Regulations (DTW)

  • All pickups and drop offs at Detroit Metropolitan Wayne County Airport (DTW) must comply with airport ground transportation rules.​

  • Driver(s) cannot solicit passengers inside the terminal.

• Local Ordinances: Service complies with municipal regulations in Wayne, Oakland, Washtenaw, and Monroe counties.

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Executive Transportation, Security, and Risk Management

• Clients must disclose any known threats, risks, or security concerns prior to service.

• If executive transportation is requested, additional specialized terms may apply.

• Wolff Premier Transportation drivers are trained in defensive and evasive driving techniques.

• Routes may be altered at the driver's discretion to avoid potential risks.

• Protective measures may include coordination with security teams, surveillance awareness, and contingency planning.

• In the event of a security incident, drivers will act in accordance with training and protocols, but outcomes cannot be guaranteed.

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Confidentiality

• All client information, schedules, and conversations are treated as strictly confidential.

• Drivers are prohibited from disclosing client details to unauthorized parties.

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Amendments

• We reserve the right to update or modify these Terms and Conditions at any time.

• Updates will be posted on our website with a revised "Last Updated" date.

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